PRIVACY POLICY

Privacy Policy – Richardson’s Closet

This Privacy Policy describes how Richardson’s Closet (“the Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device and how you interact with our website. Additionally, we collect personal data you provide when placing an order or contacting us.

Device Information

We may collect:

  • Browser type and version
  • IP address
  • Time zone
  • Cookies and tracking data
  • Pages or products viewed
  • Search terms and browsing behavior

Purpose:
To ensure the website functions properly and to improve performance and user experience.

Collection method:
Automatically via cookies, log files, and tracking technologies.

Order Information

When you make a purchase, we collect:

  • Full name
  • Billing and shipping address
  • Payment details (processed securely via Shopify)
  • Email address
  • Phone number

Purpose:
To process your order, handle payments, arrange shipping, and communicate with you.

Customer Support Information

If you contact us, we may collect:

  • Name
  • Email address
  • Order details
  • Any information you provide in your message

Purpose:
To provide customer service and support.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Send updates, offers, and marketing (if you opt in)
  • Detect and prevent fraud

3. Sharing Your Information

We only share your data with trusted third parties when necessary, including:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping providers
  • Analytics and advertising partners

We may also disclose information if required by law or to protect our rights.

4. Marketing & Advertising

We may use your data to show relevant advertisements and offers.

We use tools such as:

  • Google Analytics
  • Advertising platforms (e.g., Meta/Facebook, Google Ads)

You can opt out via:

5. Cookies

We use cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze traffic and performance

You can manage or disable cookies via your browser settings.
Note: disabling cookies may affect your experience.

6. Your Rights (GDPR)

If you are located in the EEA, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Transfer your data

To exercise these rights, contact us at:
📧 info@richardsonscloset.com

7. Data Retention

We retain your information as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

8. Security & Fraud Prevention

We take security seriously. Our systems (including Shopify) may use automated tools to detect and prevent fraudulent activity.

9. SMS & Marketing Notifications

By providing your phone number at checkout or subscribing, you agree to receive:

  • Order updates
  • Abandoned cart reminders
  • Promotional messages

You will receive no more than 10 messages per month.

To unsubscribe, reply “STOP” to any message or use the unsubscribe link.

10. Minors

Our website is not intended for individuals under 18.
We do not knowingly collect data from children.

11. Updates to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements.

12. Contact Us

If you have questions or complaints, please contact us:

📧 info@richardsonscloset.com